Return and Refund Policy

Return & Refund Policy

Elementik Technologies Pvt. Ltd. — Byteseal

Last updated: 15 September 2026 Effective: 15 September 2026

This policy applies to purchases of the Byteseal Biometric ID made through our website at byteseal.in. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

1. Return window

You may request a return within 7 days from the date of delivery of your Byteseal Biometric ID.

2. Eligible reasons for return

Returns are accepted in the following cases:

  • Damaged in transit — the product arrived with visible physical damage to the device or packaging.
  • Defective or not working — the device does not power on, does not connect via Bluetooth, the fingerprint sensor does not respond, or the product is otherwise non-functional on arrival.
  • Wrong item received — you received a product different from what you ordered.

To be eligible, the product must be returned in its original packaging with all included accessories (USB-C cable, quick start guide, and any other items shipped with it).

3. Returns for other reasons

If you wish to return the product for a reason other than damage, defect, or wrong item — for example, you changed your mind or the product did not meet your expectations — you may do so within the 7-day window, subject to the following:

  • The product must be unused, undamaged, and in its original packaging with all accessories.
  • A shipping charge of ₹399 (covering forward and reverse logistics) will be deducted from your refund.

We reserve the right to reject a return under this section if the product shows signs of use, damage caused after delivery, or missing accessories.

4. How to request a return

To initiate a return, create a support ticket at csp.byteseal.app/create-ticket within the 7-day return window. Please include:

  • Your order number
  • The reason for return
  • Photos of the product and packaging (required for damage or defect claims)

Our team will review your request and respond with next steps, typically within 2 business days.

5. Return shipping

  • For damaged, defective, or wrong-item returns: We will arrange reverse pickup at no cost to you, or reimburse reasonable return shipping costs.
  • For change-of-mind returns: You may ship the product back to us using a courier of your choice, or we will arrange reverse pickup. In either case, the ₹399 shipping charge applies and will be deducted from your refund.

Do not ship a return without first receiving confirmation from our support team. Unannounced returns may not be processed.

6. Inspection and approval

Once we receive the returned product, we will inspect it within 5 business days. We will notify you whether the return is approved or rejected. If rejected (for example, because the product shows signs of use or damage not attributable to transit), we will return the product to you at your cost.

7. Refunds

Once a return is approved:

  • Refund amount: The full purchase price for damage/defect/wrong-item returns, or the purchase price minus ₹399 for change-of-mind returns.
  • Refund method: Refunds are processed to the original payment method used at checkout. If the original method is unavailable, we will process the refund via bank transfer.
  • Refund timeline: Refunds are initiated within 7 business days of return approval. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

8. Exchanges

If your product is damaged or defective, you may choose a replacement instead of a refund, subject to stock availability. Replacement requests follow the same process as returns (Section 4). If the replacement is out of stock, we will process a full refund.

9. Non-returnable items

The following are not eligible for return or refund:

  • Products returned after the 7-day return window.
  • Products that have been physically altered, tampered with, or intentionally damaged.
  • Products without original packaging or missing accessories.
  • Free promotional items or gifts included with a purchase.

10. Order cancellation

If you wish to cancel your order before it has been shipped, create a support ticket at csp.byteseal.app/create-ticket. If we are able to cancel the order before dispatch, you will receive a full refund. Once an order has been shipped, it cannot be cancelled and must follow the return process above.

11. Warranty claims

The Byteseal Biometric ID comes with a 1-year hardware warranty from the date of purchase. The warranty covers manufacturing defects — it does not cover damage from misuse, physical impact, water exposure, or unauthorised modification. Warranty claims are handled separately from returns; create a support ticket at csp.byteseal.app/create-ticket with your order details and a description of the issue.

12. Contact

For any questions about this policy or to initiate a return:

  • Support: Create a ticket at csp.byteseal.app/create-ticket
  • Grievance Officer: Sridhar Kotikalapudi — shridhar@byteseal.co/support@byteseal.co
  • General: support@byteseal.co

This document should be read together with the Byteseal Privacy Policy and the End User License Agreement.