Ship & Delivery Policy

Shipping Policy

Elementik Technologies Pvt. Ltd. — Byteseal

Last updated: 15 September 2026 Effective: 15 September 2026

This policy applies to purchases of the Byteseal Biometric ID made through our website at byteseal.in.

1. Shipping coverage

We currently ship across India only. We do not ship internationally at this time.

2. Shipping charges

Shipping is free on all orders placed through byteseal.in.

3. Order processing and dispatch

  • Orders are processed within 1–2 business days after payment confirmation.
  • Once dispatched, you will receive a shipping confirmation with a tracking number via email and/or SMS.
  • Business days are Monday through Saturday, excluding public holidays.

4. Estimated delivery times

Delivery timelines depend on your location:

  • Metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 3–5 business days from dispatch.
  • Other cities and towns: 5–7 business days from dispatch.
  • Remote or rural pin codes: 7–10 business days from dispatch. Some remote locations may experience additional delays depending on courier serviceability.

These are estimates, not guarantees. Actual delivery times may vary due to courier operations, weather, or unforeseen circumstances.

5. Order tracking

Once your order is dispatched, you can track it using the tracking number provided in your shipping confirmation. If you have not received tracking information within 3 business days of placing your order, please create a support ticket at csp.byteseal.app/create-ticket.

6. Delivery attempts

Our courier partners will make up to 3 delivery attempts at the address provided. If delivery is unsuccessful after all attempts — for example, because no one was available to receive the package — the shipment will be returned to us (Return to Origin).

After the first failed attempt, our support team may reach out to you to confirm the delivery address and schedule a reattempt. Please ensure your phone number is correct and reachable so the courier can coordinate delivery.

7. Return to Origin (RTO)

If a shipment is returned to us after all delivery attempts are exhausted, we will contact you to arrange a re-shipment or process a refund, at your choice. Re-shipment may be subject to a shipping charge depending on the reason for the failed delivery.

8. Incorrect or incomplete address

Please verify your shipping address carefully at checkout. We are not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address information. If you notice an error after placing your order, create a support ticket at csp.byteseal.app/create-ticket immediately — we will do our best to update the address before dispatch, but cannot guarantee changes once the order has shipped.

9. Damaged or missing shipments

If your package arrives visibly damaged, please note the damage with the courier at the time of delivery and create a support ticket at csp.byteseal.app/create-ticket with photos of the packaging and product within 48 hours of delivery. For damaged or defective products, refer to our Return & Refund Policy.

If your shipment shows as delivered but you have not received it, please check with others at your delivery address and contact us within 48 hours so we can investigate with the courier partner.

10. Packaging

The Byteseal Biometric ID is shipped in branded packaging designed to protect the device during transit. The package includes the Byteseal Biometric ID, a USB-C charging cable, and a quick start guide.

11. Contact

For any shipping-related questions or issues:

This document should be read together with the Byteseal Return & Refund Policy, Privacy Policy, and End User License Agreement.